Topic: ISP issues UPDATE 5/23..last one ;)

[Cyberdoc]

OK, so the last week or so, i have been having problems with my connection.  Here's some stats.  otice my fiirst 3-4 hops that are local to sac, heading toward the sf hub should all be about 5-25 or so, are in the 40-60+   I also got some signal info, does it look right to you guy's??

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Patrick White>tracert 70.87.61.59

Tracing route to 3b.3d.5746.static.theplanet.c om [70.87.61.59]
over a maximum of 30 hops:

  1    63 ms    74 ms    57 ms  73.75.112.1
  2    57 ms    62 ms    55 ms  68.87.212.157
  3    67 ms    73 ms    64 ms  68.87.212.9
  4    68 ms    70 ms    78 ms  12.117.240.9
  5   109 ms   111 ms   102 ms  tbr1012801.sffca.ip.att.net [12.123.12.49]
  6   104 ms   102 ms   111 ms  tbr1-cl3.la2ca.ip.att.net [12.122.10.26]
  7   101 ms   106 ms   114 ms  tbr1-cl20.dlstx.ip.att.net [12.122.10.49]
  8   102 ms   107 ms   111 ms  gr1-p350.dlstx.ip.att.net [12.123.16.169]
  9    94 ms   100 ms    96 ms  12.119.136.14
 10   113 ms    87 ms    97 ms  vl31.dsr01.dllstx3.theplanet. com [70.85.127.29]

 11   109 ms    98 ms   104 ms  po31.dsr01.dllstx5.theplanet. com [70.85.127.106]

 12   132 ms   126 ms   123 ms  po2.car04.dllstx5.theplanet.c om [70.84.160.166]

 13   101 ms   114 ms    97 ms  3b.3d.5746.static.theplanet.c om [70.87.61.59]




Forward Path:
        Signal Acquired at 555.000 MHz
        SNR: 35.5 dB
        Received Signal Strength: 6.6 dBmV
        Micro-Reflections: 24 dBc
        Modulation: 256 QAM
   Return Path:
     Connection: Acquired
     Frequency: 33 MHz
     Power Level: 38.0 dBmV
     Channel ID: 5
     Modulation: QPSK
   




Trace complete.

here's a link to  see your modem stuff's  http://192.168.100.1/moreinfo.html

[Sparks]

Seems a bit high Doc, maybe time for a new router
 ::
C:\Documents and Settings\Mark>tracert 70.87.61.59

Tracing route to 3b.3d.5746.static.theplanet.c om [70.87.61.59]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     9 ms  ge-1-39-ur02.wchicago.il.chicago.comcast.net [68
.86.119.85]
  4     9 ms     9 ms     8 ms  68.87.230.109
  5    10 ms     9 ms     9 ms  68.87.230.105
  6     9 ms     9 ms     9 ms  68.87.231.250
  7    13 ms    10 ms    11 ms  12.125.194.9
  8    34 ms    33 ms    35 ms  tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
  9    32 ms    33 ms    33 ms  tbr2-cl7.sl9mo.ip.att.net [12.122.10.46]
 10    34 ms    33 ms    35 ms  tbr1-cl24.sl9mo.ip.att.net [12.122.9.141]

Trace complete.

[Cyberdoc]

no router

[Malfunction]

Doc,

Being in the telecom business I'm familiar with this issue.  I would bet my next paycheck that your ISP is oversubscribing the link to ATT.  It's evident in lines 4 and 5.  Line 5 being the first ATT router jumping by 40ms or so.  I'm also concerned that your first hop takes 63ms.  Seems long to me.  Could indicate an issue locally that the local network (ie. your neighborhood) is oversubscribed as well.  

Here's my info:

Tracing route to 3b.3d.5746.static.theplanet.c om [70.87.61.59]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     9 ms     6 ms     5 ms  10.68.0.1
  3     8 ms    11 ms     7 ms  gateway-fas0-0-2.brd.ptd.net [24.229.68.14]
  4     8 ms    11 ms     7 ms  gateway-atm1-0-0-301-eph2brd.eph.ptd.net [207.44
.120.45]
  5     9 ms    13 ms     9 ms  gateway2-atm4-0-0-305-sm22eph.sm.ptd.net [207.44
.124.197]
  6    44 ms    40 ms    41 ms  POS4-1.GW2.PHL6.ALTER.NET [157.130.43.33]
  7    35 ms    36 ms    36 ms  0.so-7-0-0.CL1.PHL6.ALTER.NET [152.63.37.174]
  8     *        *      154 ms  0.so-7-0-0.XL1.DFW13.ALTER.NET [152.63.103.218]

  9    54 ms     *       54 ms  POS6-0.GW1.DFW13.ALTER.NET [152.63.103.85]
 10    60 ms    56 ms    56 ms  theplanet-gw.customer.alter.net [157.130.143.226
]
 11    55 ms    53 ms    53 ms  vl31.dsr02.dllstx3.theplanet. com [70.85.127.30]

 12    55 ms    53 ms    54 ms  po32.dsr02.dllstx5.theplanet. com [70.85.127.110]

 13    63 ms    89 ms    57 ms  po1.car04.dllstx5.theplanet.c om [70.84.160.134]

 14    55 ms    53 ms    55 ms  3b.3d.5746.static.theplanet.c om [70.87.61.59]

Trace complete.

My suggestion is to go to www.dslreports.com and sign up.  Then go to TOOLS and run some of the tests located there.  Specifically the Line Packet Loss Test, and the Tweak Test.  Once that's done sign up for the 24/7 Line Monnitoring and let it accumulate about a weeks worth of data.  If that info supports the above argument (that the network is oversubscribed/overutilized) then forward the reports to the ISP and demand that an upgrade happen.  They will be more likely to listen to your argument when you have supporting data.  I also wouldn't mention that online gaming is involved as they are more likely to dismiss you as a kook that is looking for an edge over everyone else.  (based on previous experiences)

[Nyck]

Time to upgrade to AOL 9.0

[Cyberdoc]

Rob, thanks......



Nyck, stfu :snore:

[Grendel]

Can't add anything to what Rob said, but that first hop's a doozie.

[MistaObvious]

Yea, Pat and I went through a bunch of stuff the other night to make sure it wasn't on his end.  Everything seems to check out as far as his comp goes, but after the modem he runs into trouble.  I'm inclined to agree with what Rob said about the neighborhood being oversubscribed.

[Grendel]

Consider a bad wire from your house to the street?

A friend of mine in my neighborhood had all kinds of problems (even though we are on the same system and live three doors apart).  He discovered that the line in his yard was damaged (i.e., cut through the insulation and to the wire).  Fixed that and all is well.

Wouldn't oversubscription manifest in the ping being good at low usage times?  It seems that doc's connection is bad even late at night.

[Malfunction]

That's a valid point Grendel.  I suspect two problems the local then the network side.  I bet the network side is only temporary.  Most major networks (mine included) utilize a 50% rule.  When bandwidth or cpu utilization reach 50% they expand accordingly.  Takes time to implement however.

Also are we talking Cable or DSL here?

[Cyberdoc]

Cable...i have tech coming out sat, but im msure he'll just say the signal is good.........then ill have to go into "but ny ping time to hop one......the first in the network/neiborhood is 50+......

[MistaObvious]

That's what I thought, too Gren, but you'd be suprised how late local network traffic can be heavy.  Especially if a lot of ppl are computer savvy and like to dl a thing or two (most doing this while they're asleep hoping that it'll be faster and done so they have all the BW they need during the times they really need it).

[Smonkey]

About 6 months ago I was getting disconnects every 10 mins or so, the tech guy came over, and checked the modems signal IE and found it low, changed something on the power node on the street and the fuse box in the basement and give us new wires and it seemed to fix it. Have you checked the modems internal ip and checked the signal there?

[Cyberdoc]

So i have a record:

chat id : 9962d7f3-b648-4866-a505-c18917d9c6da
Problem : Connection/Other
Mike  > Thank you for contacting Comcast High Speed Internet Customer Support, my name is Michael.  How can I assist you today?
patrick > Hi, was wondering how to go about contacting someone about oversubscribtion in my area?
Mike  > Am I chatting with Patrick?
patrick > I had a tech come to my house on sat.  while the line signal was good, ping times on the very first hop were running 50-100, when normally they are at 2-8.    Yes, you are chatting with Patrick.
Mike  > Unfortunately, there is no one that you can contact regarding "oversubscribtion" .
Mike  > Can you turn a trace to www.comcast.com and post the trace route in the chat.  
patrick > yes, i have one that i posted in the help forums...hang on and ill copy/paste it for you.
patrick > Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Patrick White>tracert www.comcast.net

Tracing route to www.comcast.net [63.240.76.72]
over a maximum of 30 hops:

1 86 ms 88 ms 74 ms 73.75.112.1
2 76 ms 76 ms 123 ms 68.87.212.157
3 76 ms * 73 ms 68.87.212.9
4 88 ms 85 ms 89 ms 12.117.240.9
5 163 ms 131 ms 164 ms tbr1012801.sffca.ip.att.net [12.123.12.49]
6 142 ms 141 ms 159 ms tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
7 137 ms 126 ms 128 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
8 140 ms 157 ms 142 ms ar1-p312.n54ny.ip.att.net [12.123.0.49]
9 141 ms 128 ms 141 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
10 136 ms 159 ms 125 ms sccsbix12-1-4.attbi.com [63.240.64.46]
11 * * * Request timed out.
12 * * * Request timed out.
13 139 ms 131 ms 157 ms www.comcast.net [63.240.76.72]

Trace complete.


Mike  > Are you at your home computer at this time?
patrick > no, Im on my lunch break at work.....
patrick > that tracert is from my home pc though...i copy'd it from a post in the help/forums here at cc.net
Mike  > We can escalate this issue to the network group, however we will need to have additonal tests (pings to the gateway) from your computer.  and your computer information in order to escalate the issue to the network group.  
patrick > Ok, when i get home, i can get you whatever info you need......is there some kind of issue ticket number i need to referance?
Mike  > A ticket has not been created at this time.  Once we have the information we create a trouble ticket.    
patrick > So what should i tell the analyst that responds tonight then....just the same info i told you?
Mike  > You can return to the chat support when you are at your home computer.
Mike  > Correct you can let them know that you are seeing high ping times to the first hop.
patrick > Ok then Thanks.\
patrick > got it...
Mike  > You are welcome. You have a great day, and Thank you for contacting Comcast online support.
Mike  > Analyst has closed chat and left the room

[MistaObvious]

Always the same shit...  "Sorry, but we won't help you because of x reason."  Get irate with their asses.  ROFL  Tell them you're switching to satelite if they don't fix it.